Last Updated: 09/02/2021
takeNOW strongly believes that you have the right to control the use of your personal information, and that your privacy must be respected. We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organizations who do the same. We will not use personal data that you provide to us in a manner inconsistent with the purposes for which you provided it to us, as set out below.
- We do not sell, rent or lease personal data.
- We will vigorously challenge any attempts by government agencies or private sector organizations to gain access to any information that you give us.
All defined terms used below shall have the meanings set forth in Our Terms and Conditions. See Terms and Conditions.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13 unless it is provided to us by a parent or guardian and needed for us or a takeNOW Supplier or Payment Provider to service the purchase. Elsewhere on the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
Who we are
Our website address is: https://takeNOW.co.za
We collect information from you in several different ways on this Site.
takeNOW collects and processes as little personal data as possible in order to achieve our mission, which is described on our About Us page.
We collect and process various types of personal data depending on your relationship with takeNOW. We may collect and process personal data relating to the following people:
- Contractors / Consultants / Members / Suppliers / Patients / Purchasers (Account Holder / Main User)
- Applicants (for any of the above roles)
- Employees of takeNOW Partners (Third Party Payment Providers, Suppliers and Members)
- Signed up to our mailing list
- Website users
- Individuals and Businesses who contact takeNOW directly
The types of personal data we may process, for the purposes described below, include (but not limited to):
- Email address
- Home address / Business address
- Phone number
- Identity Number
- Biographical information
- Employment and employer details (if applicable)
- Financial information (This will be done through a Licensed Third Party Payment Provider should they require it to provide you with your requested service)
- Communications Preferences (primarily through our Mailing List)
- IP addresses
- Pages accessed on any of takeNOW ’s websites
We process some sensitive personal data for Human Resource purposes, for example, about takeNOW’s employees as far as necessary to fulfil our duties as an employer. On occasion we may also process sensitive personal data of others engaging with takeNOW, for example where an individual provides us with information relating to accessibility needs for the purpose of arranging a meeting or where an individual contacts takeNOW and their communication includes sensitive personal data. We do not use this data for any other purpose other than that for which it is provided.
We may on occasion process sensitive personal data in relation to our research and investigations, for example when conducting research into potential or current subjects and participants of our research and investigation projects in the context of takeNOW’s mission. This data may be provided to us by the individuals themselves, from publicly available sources or from third parties.
Registration and Ordering
Before using certain portions of this Site or ordering products or services, you may be required to complete an online registration form. During registration, you will be asked to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, gender, and identity. In addition, We may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Sites, and for internal marketing purposes. If We encounter a problem when processing your order or processing a payment to you, your personal information may be used to contact you.
Information We Collect Automatically
We may also automatically collect information about you when you access or use the Site or transact business with us, including:
Transaction Information: When you purchase or return a product, We collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Comments may be checked through an automated spam detection service.
Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Information We Collect from Other Sources
We may also receive information about you from other sources and combine or link that with information We have about you. For example, We may collect demographic and change-of-address information from third party sources and information from third party social media platforms (such as Facebook) if you log into this Site using your social media account credentials or if you make certain content and information publicly available, such as photos, videos, and profile information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Information Use and Disclosure
We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
We also collect and process personal data for the following necessary purposes:
- To administer our websites;
- To respond to any communications, queries or requests for information or services from or to you, howsoever received;
- To receive and process Bookings and Orders;
- For recruitment, employee and human resources management purposes;
- For auditing purposes;
- For procurement of services;
- For managing our relationships with takeNOW’s Partners and Suppliers;
- For research, investigations and campaigns in connection with our mission and charitable objectives, which are described on our About page.;
- To comply with our legal or regulatory obligations; and
- To establish, exercise or defend legal claims.
Communications with You
We will use your personal information to communicate with you about this Site and your orders and deliveries. Also, We may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a contest or sweepstakes or to sign up for email newsletters and special offers. If you submit your email address, We use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails. Because We have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
Except as otherwise set forth below, We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
We may disclose information to third parties that perform specific functions on Our behalf. However, We will only disclose the information that is necessary for them to perform their service.
We must provide certain information of yours to financial-services corporations such as third party payment processors and issuers as is required to process your Orders and Bookings on the Platform. We will use industry standard security measures, including data encryption, when providing your required information to others and we shall endeavor to keep the information required to an absolute minimum.
We may disclose personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, We may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
How Do We Protect Personal Data?
Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.
Upon your request, We will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing us here.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Please do not email your credit-card number or other sensitive information.
- Do not open email messages or click on links that may appear suspicious, or seem questionable.
- Never disable or uninstall any security settings on your system or electronic device used to access this Platform.
- Do not download copyright material including videos, music, software or intellectual property.
- Do not enter any logon credentials if you are unsure of the source and validity of the internet service and/or email.
- Ensure that personal and patient information is securely transmitted over the internet.
- Choose strong passwords for internet based services and change them regularly.
- Keep your anti-virus and windows (or you preferred Operating System) up to date.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username or any Identity or Business details without a valid reason for security purposes). Website administrators can also see and edit that information.
Offline Collection Use and Disclosure
We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this Policy. One example involves someone calling Us to place an order or to ask questions. When someone calls, We will ask only for the personal information We need in order to place the order or to answer the question. When We need to store information (such as order information), We will enter it into our database.
Updates to this Policy